How to Choose a New Primary Care Physician (PCP)

Your doctor is one of the most important people in your life, so choosing the right primary care physician (PCP) is a big decision. The doctor, and by extension the clinic they work in, are both going to be heavily relied upon when you’re sick. The last place you want to go is somewhere you’re not comfortable with.

Remember, this is the person you rely on to stay as healthy as possible, and you should make your choice based on a few key steps.

PCP with patient looking at x-rays
Your PCP is an important partner for taking care of your health.

Locate the Clinic

The clinic where your doctor works is the easiest way to find and contact them. You can find a list of these online with a quick search and most come with reviews attached, as well as information like address and phone number.

Once you gather a list, you can start narrowing it down. Ask questions like:

  • Is the office close to where I live and work?
  • Are the doctors recommended by people I know?
  • How are the reviews on the website?
  • Do they accept Medicare Advantage transportation benefits?
  • Are they in-network?

To make matters easier, some health insurance companies have search engines that give you a list of in-network doctors near you. This can be a big time saver.

After you answer all these questions, you should have about 2-3 doctors that you’re ready to research a little deeper.

Gather Information

Another way to utilize your health insurance company is to see if they have a quality check for the PCPs they list. Alternatively, there are other online resources that list accredited doctors with their awards, acknowledgments, and organizations they are a part of.

PCP and surgeons operating on a patient
You don’t want to wind up here after neglecting your health. Work with your doctor.

Once you’re reasonably sure of your decision, it’s time to place a call to the clinic. You don’t want to wait until you’re sick and stressed before you choose a new PCP. This should be done carefully, so you know your choice is accurate.

Make a cold call to the doctor’s office. Doing this is a great tactic that will answer several questions just based on the conversation you have with the staff:

  • Is the staff friendly and communicative?
  • Is the clinic taking new patients?
  • How do they handle prescription refills?
  • Will they follow-up on your services?

Just a quick conversation can help narrow down what atmospheres are better for you. Remember when you’re choosing a physician, you’re also choosing their staff, meaning the nurses that assist you, the technicians involved, and the receptionist.

PCP holding red stethoscope
Remember to choose a doctor you trust. The most important part is feeling comfortable talking with them.

Meet In-Person

The final step before choosing is to meet with the PCP in person. This is going to give you that final comprehensive view of what it’ll be like to interact with them on a regular basis.

One good way to do this is to ask for a physical. A general health look will get you familiar with their facilities and is sometimes covered by your insurance as well. During the exam, you can talk to the doctor and see what their specialties are, what their manner is, and how you feel about including them in your life.

Paying special attention to how they speak to you is important. Some people prefer a friendlier doctor who will chat for a moment and remember personal information while others prefer someone who is all business. Whatever your needs are, this last visit should settle in your mind which doctor is the right choice.

While you don’t have unlimited funds for this search, you should still take your time. Listen to your instincts before you choose a doctor because they’re usually right. Your PCP is someone you need to trust with personal information, and someone who will be knowledgeable about your medical history. Don’t be afraid to start over if you feel like you’ve made a mistake. As long as you’re in-network, you should find someone you’re happy with.

 

 

Uber Launching ‘Uber Health’

Uber has announced a new business line called Uber Health that will provide a ride-hailing platform for healthcare providers. Uber is offering to take patients to their medical appointments, as long as they are operating in the area. The health care providers that will use this business will be the ones billed for the services, not the patients.

 

Health care providers can set up car ride appointments within a few hours or up to thirty days in advance for patients. In order to ensure anyone can use this service, Uber has stated that the patient will not be required to have the Uber app or a smartphone. The company will use text messages to coordinate the rides, and they will have the ability to utilize both mobile and landline features to communicate with patients.

 

A centralized dashboard will let providers in the healthcare industry be able to assist their patients with transportation that is in compliance with HIPAA, Health Insurance Portability and Accountability. The health provider will put in the client’s name, number, pick up and drop off locations, and then choose one of Uber’s ride-hailing vehicle type. The client will receive a text message or voice call notifying them of the booking. The system has a management system that will keep track of all of the billing and reporting.

 

Uber began testing the platform last summer with over 100 healthcare providers signing up including clinics, hospitals, rehabs and physical therapy centers. The reason for starting the service is due to statistics claiming that 3.6 million Americans miss medical appointments because they lack reliable transportation.

 

“There are a lot of people out there who are not going to the doctor simply because they can’t physically make it there,” said Uber Health executive Jay Holley.

 

“If there are people who are missing their appointments because they’re using an unreliable bus service to get to and from their healthcare provider, this is a great solution for them,” Chris Weber, general manager of Uber Health, told in an interview. “The types of individuals this is valuable for really is limitless.”

 

“Uber’s endeavors into health care trace back to 2014, when Uber first offered on-demand flu shots in large markets across the U.S.,” he said, regarding the genesis of the focus on health within Uber. “Since then there have been similar efforts throughout the world, from diabetes and thyroid testing in India to subsidized rides for breast cancer screening in the U.S., to many more. That said, all of these efforts have been pop-ups.” This all led them to figure out a way to make a more permanent solution to reducing missed appointments.

 

In order to comply with HIPAA, Uber drivers will not be told or aware that they are driving someone that is using Uber Health. The drivers will have a limited amount of information such as the passengers’ name, and their pickup and drop off points.

 

Uber wanted to make it clear that they are not a replacement for an ambulance or for emergency situations. They will not be sent to transport people who need immediate attention. Uber hopes to help lessen the gap of Americans missing their doctor appointments, and focus on wheelchair accessibility for those who need it. Weber said, “It’s definitely something we’re focused on making a better, more reliable experience, but as of now this is really focused on reaching out to the existing driver network.” Uber is hoping to expand in more than 250 cities in the U.S. and make this new line of business successful.